Support
Frequently
Asked
Questions
Answers to common questions about our collection, buying, shipping, and services. Can't find what you need? We're always happy to help.
10Questions
4Categories
I live outside the USA. Can you ship to me?
Yes. We ship worldwide, and international orders work the same way as every other order. Buy your piece online, and we will email you the remaining shipping balance, including the cost, delivery time, and any customs information. For more details, see International Shipping.
Do you deliver in the New York City area?
Yes. New York City is our home, and where our gallery gets its name. Our office is in Manhattan and our warehouse is in Connecticut. We can deliver within NYC and the surrounding area in three business days. Please contact us to arrange. For delivery anywhere else, see Delivery Times.
Can I put a piece on hold before I buy it?
Yes. If you need a little more time to decide, we can hold a piece for you. Please contact us with the piece you're interested in and we'll do our best to help. Holds depend on availability and usually last up to 48 hours.
The Collection
3 QuestionsCan you send me more photos of a piece?
Yes. We are happy to send more photos or videos of any piece. Please contact us by email or with Ask the Gallery. Include the piece name or number and we'll reply quickly.
Can I see a piece over video before I buy it?
Yes. Buying a one-of-a-kind piece is a big decision, and we want you to feel sure about it. We can set up a live video call on FaceTime, Zoom, or WhatsApp to show you the piece from every angle and in different light, and answer your questions as we go. Please contact us to pick a time.
Can I get a certificate of authenticity?
Yes. We can provide a certificate of authenticity for any piece in our collection. Please contact us after you buy, or add the request to your order notes.
Services
3 QuestionsI'm not sure how a piece will look in my home. Can you help?
Yes. Where a piece goes matters, and we'll work with you to make sure it feels right in your space. Please contact us to book a free in-home or video consultation. We want you to be sure about a piece before you buy it.
Do you work with interior designers?
Yes. We work with interior designers, architects, landscape architects, and design and building firms. Our trade program offers one-on-one service, early access to new pieces, and special pricing for professionals who qualify. Please contact us to ask about it.
Do you offer installation?
Yes. In the New York area, we offer white-glove delivery and professional installation for sculptures, wall art, and furniture. Elsewhere in the US and abroad, we work with local installers we trust and can recommend one. Please contact us when you buy to talk about what you need. See how large pieces are shipped.
After Purchase
1 QuestionHow do I care for a stone sculpture or wooden piece?
Every piece has its own care instructions. On each product page, open the Care & Placement section for advice written for that piece’s material.